Sponsor Committee Tools
How can we help?
Help with your account, event tickets, and wallet passes. Start with the topic below or contact us for technical support.
Event tickets & orders
Your event is managed by its organizing committee. Contact that committee for event details, admission questions, cancellations, or refund requests. Contact details are available on the event page or your order.
I haven’t received my tickets
Check your spam or junk folder and confirm the email address used for your order. If your tickets still haven’t arrived, contact the organizing committee with the event name and order reference, if you have one. Avoid placing another paid order while the first is being checked.
I need a refund or my event has changed
The organizing committee handles refund decisions under the event’s published policy. Check your event page and recent emails for updates. A previously downloaded PDF may not reflect later changes.
Apple Wallet & Google Wallet
How do I add my ticket to my wallet?
Open the secure order link in your ticket email on your phone. Select Add to Apple Wallet or Add to Google Wallet when available, then follow the prompts. Wallet availability depends on the event and device. Your PDF ticket is also available from your ticket email.
My pass won’t save or shows old information
Check your internet connection and reopen your order link to view the current ticket. If adding it still fails, contact technical support with your device type and the exact error. For an upcoming event, ask the organizing committee to confirm your ticket status.
Can I share a screenshot of my ticket?
Keep your QR code and secure order link private. Copies represent the same ticket and do not create extra admissions. Ask the organizing committee about transferring a ticket.
Account & committee access
Use the email address associated with your account or invitation. If your committee or a members-only event is unavailable, ask your committee administrator to confirm your membership and access.
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